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FAQ
Where can I find my order history?
You can find your quotation and order histories in the MyMISUMI customer portal. Here you can find and download past and pending quotations and orders:
- Log in to your MyMISUMI profile
- In the dashboard you will already find an overview of the most recent orders and quotations
- click on To orders overview
Here you can find and download past and open orders as PDF files. Also you can find and download further documents related to your orders.
Why cannot I place my order directly?
If you request items in the MISUMI online shop which are currently not in stock, your order will be set 'on hold' by the system, until the supplier has confirmed the requested quantity and delivery date.
In cases like this, an error message highlighted in red appears in the quotation process. Please proceed as follows:
- Use the displayed option Request for MISUMI
- Enter the required quantity and the preferred delivery date and send the request. A reception number for your inquiry will be displayed.
It usually takes one working day to process the inquiry. As soon as you have received a response to your inquiry by email, you need to confirm it in the MyMISUMI customer portal:
- Log in to your MyMISUMI profile
- Go to ‘Inquiry List’ in the menu on the left-hand side
- You will see an overview of the inquiries and can confirm the relevant ones.
- Finalise your order.
Afterwards, you will receive your order confirmation as PDF file via email and can also review it in your order overview in the MyMISUMI customer portal after a short transmission time.
Why am I asked to fill out a Compliance Declaration?
As an international company, MISUMI is obliged to comply with export controls and their legal requirements, which are regulated by EU regulations, worldwide sanctions lists and the German Foreign Trade Regulation. As your company is based in a third country and/or operates in a critical industry sector, we can only complete your registration once you have completed, signed and returned our Compliance Declaration.
How can I find out who is the administrator responsible for approving my account?
If you have added yourself as an additional user to an existing corporate account by entering a MISUMI customer number, your company administrator will receive an email asking to complete your registration.
What is meviy?
meviy is MISUMI's own on-demand manufacturing service for customised CNC milled parts, sheet metal parts and CNC turned parts. You can log in to the meviy website with your MISUMI user account and configure products there using your own 3D CAD files. Please be aware that you can also use the meviy design software as a MISUMI CAD user, but a MISUMI corporate account is necessary to order the created components.
How can I order from MISUMI?
As a registered MISUMI customer, you can place your order via the online shop:
- Log in to your MISUMI account
- Then go to the MISUMI main page and click on the yellow ‘Ouote/Order’ button
- Enter the necessary data: Part numbers, quantity, etc. and add the items to the shopping cart
- Select the ‘Go to order’ option in the shopping basket
- In the next step, check the address data for the billing & delivery address
- Place your order in the next step.
You will then receive your order confirmation as a PDF file by email and can also view it in your order history in the MyMISUMI customer portal after a short transmission time.
Are discounts available at MISUMI?
With MISUMI, you will receive a quantity discount on your item depending on the quantity ordered. You can see the discounts for the individual products on the respective product page of the items in the online shop, if available.
Please be aware that MISUMI does not provide resale discounts.
Can I change my order?
We will forward your order modification request directly to the supplier. If it is not possible to change the order, we will try to cancel the order (more details on cancellation related topics can be found in the FAQ) to give you the chance to place a new order.
Please request a cancellation via our MyMISUMI customer portal:
- Log in to your MyMISUMI-profile
- Go to Help Center
- Enter all the required information and send us your modification request.
As soon as we receive feedback from our supplier, you will hear from us.
Can I request express shipping?
MISUMI offers express shipping for deliveries within Germany and Europe.
Most deliveries within Germany, arrive the next working day. For express deliveries within Europe, delivery times vary from country to country, but generally arrive in one to two working days. The respective delivery time to your country and the increase in shipping costs can be found on the shipping costs/delivery time overview in the FAQ. During the online order process, you can choose standard or express delivery via the corresponding button. Please note that express delivery is not available on Saturdays. In case a Saturday delivery is required, please contact us through our Help Center in your MyMISUMI Profile:
- Log in to your MyMISUMI-profile
- Go to Help Center
- Provide detailed information about the relevant order/item
How can I report a product defect?
Please report any defects to us via the MyMISUMI customer portal:
- Log in to your MyMISUMI-profile
- Go to Help Center
- Select the category 'Register a Claim'
- In the drop down menu, please select the relevant order
- Fill in the form.
Send us photos and a detailed description so our technicians can identify the defect or fault. Your request will be reviewed and you will receive a replacement or credit depending on your preference. MISUMI will also arrange the collection of the rejected products. To arrange a collection of the packages, please provide the number of packages, their weight and size, the address for collection, and a contact name and phone number. We will take care of the next steps and get back to you with more information on your return. Please do not return the goods to us before our Customer Service team has confirmed your request.