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FAQ
Can I return incorrectly ordered goods?
If you would like to return an item for personal reasons (e.g. incorrect order on your part)contact us via the MyMISUMI customer portal and we will check whether a return is possible as a gesture of goodwill:
- Log in to your MyMISUMI-profile
- Go to Help Center
- Select the category 'Register a Claim'
- In the drop down menu, please select the relevant order
- Fill in the form.
These decisions are made on a case-by-case basis, depending on whether the parts are standard stock products, or have been especially manufactured for your order. It is not possible to return goods without contacting Customer Service first. Unapproved returns are shipped back to sender. If we agree for you to returns the goods, a restocking fee will apply (usually 20%) and you will need to pay for the return shipment. You will find more information on faulty or incorrectly delivered items in the FAQ.
Product search at MISUMI
Search for the required item using the search bar on our website. You can search for the item using keywords, part numbers or a type code. Alternatively, look above the search bar and search by product category, brand or application. You can then configure your desired item using our product configurator.
Registration with MISUMI
Any officially registered company, any trader, as well as educational institutions, can register as a Corporate User. This registration is a prerequisite for ordering or requesting quotations from MISUMI. Details on how to register can be found in the FAQ. Once you have completed your registration, it will be checked manually. This usually takes half a working day. You will receive a message from us as soon as your registration has been successfully approved. Your registration is now complete and you can log in to the MISUMI website and make full use of your account. You can place orders, request quotations and use all other functions of the MyMISUMI customer portal. When registering as a CAD user, you enter your personal data and company name, accept the GTCs and submit the registration. CAD user registrations will not be checked manually and you can use your account as soon as the registration is completed. You can now download CAD data in the MISUMI website. Please be aware that as a CAD user you cannot create orders or request quotations.
Quotations at MISUMI
In order to receive a quote from MISUMI, it is necessary to be registered as a Corporate User. If you are a registered customer, log in to your account and request your quote online. You can find more detailed information on the enquiry process in the FAQ. You can download the offer directly as PDF file. If we need feedback from you, we will contact you. Please note that offers in the online shop can only be finalised if all possible problems (incorrect part numbers, delivery times requested from the suppliers, etc.) have been clarified in advance via the website and confirmed from your side. If you have any questions about your offer, please contact MISUMI Customer Service via the Help Center in your MyMISUMI profile.
Order at MISUMI
To place an order with MISUMI, you have to be registered as a Corporate User. If you are a registered customer, please log in to your account and place your order online. Immediately after placing the order you can download your order confirmation which also shows the shipping date. Information on the tracking number will be provided on the day of shipment. In case we need additional information we will contact you as soon as possible. More detailed information on the ordering process can be found in the FAQ. If you have any questions about your order, please contact us via the Help Center in your MyMISUMI-profile.
Delivery Process at MISUMI
Stock items ordered Mon-Thu by 4 pm and Fri by 3 pm (CET) are usually shipped the same day. All other items have a delivery time of 3-9 days (exceptions possible). Please refer to your order confirmation for the exact delivery date of your order. The shipping costs for online orders are displayed during the ordering process on our website. Alternatively, you will find these on your order confirmation. In Germany, orders are generally shipped with GLS whereas TNT is our standard provider for shipments to all other countries. If your company has a carrier account with TNT, FEDEX, UPS or DHL, this can be added to your MISUMI account, more information you can find in the FAQ. If you would like express delivery, you can find more information you can find in the FAQ.
Payment at MISUMI
Several payment options are available when you are ordering with MISUMI: Invoice (30 days), prepayment by bank transfer or PayPal.
Once the order has been shipped from our warehouse in Germany, the invoice will be generated. Since 2024 MISUMI only sends out electronic invoices via email. You can also download a copy of the invoice as PDF file in your MyMISUMI profile. You can enter your email address for electronic invoicing in your MyMISUMI-profile. In exceptional cases, MISUMI will send a pro forma invoice. If you have received a pro forma invoice, it must be paid before the order is processed. We will always inform you of any necessary advance payment as soon as possible after the order is placed.
Which payment methods does MISUMI offer?
MISUMI offers the payment methods invoice (30 days), advance payment via bank transfer or PayPal. You can select the payment methods accordingly during the online order process. For orders sent to MISUMI in writing, the standard payment method is generally invoice (30 days). Educational institutions (schools, universities, etc.) as well as associations, are approved based on advance payment only and will receive a pro forma invoice for their orders. The order will only be processed once it has been settled and the payment has been posted. If you would like to receive a PDF invoice please see the picture on the right. No discounts on the invoice amount and associated reduction/extension of the payment term are offered as standard.
How do I get a copy of the invoice?
You can find a copy of the invoice in the MyMISUMI customer portal:
- Log in to MyMISUMI-profile
- Go to the orders overview
- Click on the relvant order
- In the menu you can now download copy of the invoice as PDF file.
Please be aware that invoices will be provided in the order overview at least one working day after the order is shipped.
What are the Bank details for MISUMI?
The bank details for MISUMI Europa GmbH are: MISUMI Europa GmbH Commerzbank AG Frankfurt IBAN: DE06 5004 0000 0382 2913 00 BIC: COBADEFFXXX. This information is also included in the footer of your MISUMI invoice or online in the supplier self-declaration.
Our customers in the United Kingdom should use the bank details below. Please note that these bank details are for UK customers only:
MISUMI Europa GmbH Commerzbank AG, IBAN: GB38 COBA 4062 0130 5675 10, BIC: COBAGB2X, currency: GBP
