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FAQ
How can I get a statement of account/customer statement?
You can download the statement of account/customer statement directly from the MyMISUMI customer portal:
- Log in to MyMISUMI-profile
- In the menu on the left side you will find the category 'Additional Documents'
- Click on 'Customer Statement Download' to download the document as PDF file.
Why do I receive a pro forma invoice?
There may be various reasons why you would receive a pro forma invoice: Some, but not all, potential reasons are listed below; If the credit limit is exceeded, advance payment (with pro forma invoice) must be made. Educational institutions (schools, universities, etc.) and associations always receive a pro forma invoice for their orders as standard. The order will only be processed once this pro forma invoice has been paid and the payment has been posted.
Is there a credit limit for new customers at MISUMI?
Following a credit check, the credit limit for new customers for purchase on credit is €1000 at MISUMI. If this amount is exceeded by one or more orders, orders will usually be blocked and must be paid in advance (via pro forma invoice). This will be agreed and communicated on an individual basis.
In case of a pro forma invoice, the order will only be processed and confirmed after payment has been received.
How can I send a remittance advice notification to MISUMI?
Send the remittance advice with your customer code and invoice number to: avise@misumi-europe.com .
Where can I download my delivery note?
You can find the delivery note for your delivery in your MyMISUMI profile:
- Log in your MyMISUMI profile
- Go to the order overview
- You can find your document here under Download
What do I do if my delivery arrives without a delivery note or documents?
If you have received a delivery without the delivery note enclosed and would like to assign the delivery to a specific order, please proceed as follows:
Each item has a MISUMI label with a so-called global number (starting with GQxxx & GPxxx - for older orders also beginning with GAxxx or GLxxx). You can use this number to check the delivery note PDFs available in your My MISUMI profile and assign the goods. You can see how to download the delivery note in your MyMISUMI Profile. If you cannot identify the delivery, please contact our Customer Service via the Help Center in the MyMISUMI customer portal.
Why does MISUMI use the Trade Term/Incoterm FDI?
MISUMI does not use the general Incoterms such as DAP and DDP for system-related reasons. We use MISUMI’s own Trade Term FDI. The main features of FDI correspond to the Incoterm DAP, however the difference is that shipping costs as well as additional customs fees incurred for exports to third countries are charged to the customer.
Which shipping service providers will the delivery be handled by?
In Germany, orders are generally shipped with GLS whereas TNT is our standard provider for shipments to all other countries. In rare cases, we may ship with other carriers such as DHL, UPS or Raben Logistics.
If your company has a carrier account with TNT, DHL, FEDEX or UPS, this information can be added to your MISUMI corporate account. Please contact us via the Help Center in your MyMISUMI profile and provide the relevant shipping service provider, and the carrier account number. As soon as this is set-up, we will send you a confirmation and your next order will be charged directly to your carrier account.
Where can I find the tracking number for my delivery?
Once the ordered goods leave our logistics centre, you will receive a shipping confirmation by e-mail. This will contain the tracking number and details of the shipping service provider at the bottom.
What do I do if only part of the goods have arrived?
In rare cases, goods of an order may arrive in different packages. The number of packages used to ship your order is stated on the last page of the delivery note. In case you have not received all packages stated on the delivery note, please wait another working day to see if the missing package arrives later. As an order can have multiple delivery dates, please check your order confirmation to ensure that all items have been confirmed and to find the delivery date for your missing item. In case you have received all packages, but an item stated on the delivery note, is not included, please report this via the Help Center in your MyMISUMI portal.
