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Men eftersom vi har många produkter och sidor tar det tid. Under tiden finns vår produktkatalog på engelska. Tack för ditt tålamod!
FAQ
How do I get a copy of the invoice?
You can find a copy of the invoice in the MyMISUMI customer portal:
- Log in to MyMISUMI-profile
- Go to the orders overview
- Click on the relvant order
- In the menu you can now download copy of the invoice as PDF file.
Alternatively, you can also access and download it via the document portal in the menu bar on the left-hand side of the MyMISUMI customer portal.
Please be aware that invoices will be provided in the order overview at least one working day after the order is shipped.
What are the Bank details for MISUMI?
The bank details for MISUMI Europa GmbH are: MISUMI Europa GmbH Commerzbank AG Frankfurt IBAN: DE06 5004 0000 0382 2913 00 BIC: COBADEFFXXX. This information is also included in the footer of your MISUMI invoice or online in the supplier self-declaration.
Our customers in the United Kingdom should use the bank details below. Please note that these bank details are for UK customers only:
MISUMI Europa GmbH Commerzbank AG, IBAN: GB38 COBA 4062 0130 5675 10, BIC: COBAGB2X, currency: GBP
How can I get a statement of account/customer statement?
You can download the statement of account/customer statement directly from the MyMISUMI customer portal:
- Log in to MyMISUMI-profile
- In the menu on the left side you will find the category 'Document Hub'
- Click on 'Customer Statement Download' to download the document as PDF file.
Why do I receive a pro forma invoice?
There may be various reasons why you would receive a pro forma invoice: Some, but not all, potential reasons are listed below; If the credit limit is exceeded, advance payment (with pro forma invoice) must be made. Educational institutions (schools, universities, etc.) and associations always receive a pro forma invoice for their orders as standard. The order will only be processed once this pro forma invoice has been paid and the payment has been posted.
Is there a credit limit for new customers at MISUMI?
Following a credit check, the credit limit for new customers for purchase on credit is €1000 at MISUMI. If this amount is exceeded by one or more orders, orders will usually be blocked and must be paid in advance (via pro forma invoice). This will be agreed and communicated on an individual basis.
In case of a pro forma invoice, the order will only be processed and confirmed after payment has been received.
How can I send a remittance advice notification to MISUMI?
Send the remittance advice with your customer code and invoice number to: avise@misumi-europe.com .
Where can I download my delivery note?
You can find the delivery note for your delivery in your MyMISUMI profile:
- Log in your MyMISUMI profile
- Go to the order overview
- You can find your document here under Download
Alternatively, you can also access and download it via the document portal in the menu bar on the left-hand side of the MyMISUMI customer portal.
What do I do if my delivery arrives without a delivery note or documents?
If you have received a delivery without the delivery note enclosed and would like to assign the delivery to a specific order, please proceed as follows:
Each item has a MISUMI label with a so-called global number (starting with GQxxx & GPxxx - for older orders also beginning with GAxxx or GLxxx). You can use this number to check the delivery note PDFs available in your My MISUMI profile and assign the goods. You can see how to download the delivery note in your MyMISUMI Profile. If you cannot identify the delivery, please contact our Customer Service via the Help Center in the MyMISUMI customer portal.
Why does MISUMI use the Trade Term/Incoterm FDI?
MISUMI does not use the general Incoterms such as DAP and DDP for system-related reasons. We use MISUMI’s own Trade Term FDI. The main features of FDI correspond to the Incoterm DAP, however the difference is that shipping costs as well as additional customs fees incurred for exports to third countries are charged to the customer.
What are the shipping costs at MISUMI?
In the table below, you find the shipping costs and the shipping days of standard and express deliveries as well as the surcharges for each country.
| Land | Standardleverans | Expressleverans | |||
|---|---|---|---|---|---|
| Leveranstid efter | Fraktkostnad | Leveranstid efter | Fraktkostnad | ||
| Albania |  |
+5* | 75 € | +3* | 90 € |
| Andorra |  |
** | 75 € | ** | 90 € |
| Austria |  |
+2* | 10 € | +1* | 20 € |
| Belgium |  |
+1 | 10 € | + 1 | 20 € |
| Bosnia and Herzegovina |  |
** | 75 € | ** | 90 € |
| Bulgaria |  |
+4* | 15 € | +1* | 20 € |
| Croatia |  |
+3 | 50 € | +2* | 90 € |
| Cyprus |  |
+5* | 75 € | +2* | 90 € |
| Czech Republic |  |
+2 | 7.50 € | + 1 | 20 € |
| Denmark |  |
+2* | 15 € | +1* | 20 € |
| Egypt |  |
+5 | 100 € | + 3 | ** |
| Estonia |  |
+3* | 30 € | +1* | 50 € |
| Finland |  |
+3* | 15 € | +1* | 20 € |
| France |  |
+2* | 10 € | +1* | 20 € |
| Georgia |  |
** | 75 € | ** | 90 € |
| Germany |  |
+1 | 5 € | + 1 | n/a |
| Greece |  |
+3* | 30 € | + 1 | 50 € |
| Hungary |  |
+2 | 10 € | + 1 | 20 € |
| Iceland |  |
+3* | 75 € | +2* | 90 € |
| Ireland |  |
+2 | 15 € | + 1 | 20 € |
| Italy |  |
+2* | 10 € | +1* | 20 € |
| Latvia |  |
+3* | 30 € | +2* | 50 € |
| Liechtenstein |  |
** | 10 € | ** | 20 € |
| Lithuania |  |
+4 | 30 € | + 2 | 50 € |
| Luxembourg |  |
+1 | 10 € | + 1 | 20 € |
| Malta |  |
+4 | 50 € | +1 | 90 € |
| Monaco |  |
+1* | 25 € | +1* | 30 € |
| Montenegro |  |
+4* | 75 € | +2* | 90 € |
| Morocco |  |
+4* | 75 € | +2* | ** |
| Netherlands |  |
+1* | 10 € | + 1 | 20 € |
| Nigeria |  |
** | 100 € | ** | ** |
| North Macedonia |  |
** | 75 € | ** | 90 € |
| Norway |  |
+2* | 15 € | +1* | 30 € |
| Poland |  |
+2* | 10 € | +1* | 20 € |
| Portugal |  |
+3* | 15 € | +1* | 20 € |
| Romania |  |
+3* | 15 € | +1* | 20 € |
| San Marino |  |
+3 | 30 € | + 1 | 50 € |
| Serbia |  |
+5* | 75 € | +3* | 90 € |
| Slovak Republic |  |
+4 | 7.50 € | +2* | 20 € |
| Slovenia |  |
+3 | 10 € | + 1 | 20 € |
| South Africa |  |
+5* | 100 € | +2* | ** |
| Spain |  |
+2* | 15 € | +1* | 20 € |
| Sweden |  |
+2* | 15 € | +1* | 20 € |
| Switzerland |  |
+2* | 10 € | +1* | 20 € |
| Tunisia |  |
+4 | 75 € | + 2 | ** |
| Turkey |  |
+4* | 30 € | +2* | 90 € |
| United Kingdom |  |
+3* | 10 € | +2* | 20 € |
Countries with * = lead time in economic regions. Remote areas may take longer.
** = For countries that have not specified a delivery time/price, please contact Customer Service
(sales@misumi-europe.com).
INFO:
Due to customs clearance deliveries to destinations outside Germany may take longer. Depending on product size, weight and dimensions, on contrary to our standard delivery terms (refer to AGB — general terms and conditions) other dispatching types may be used. Due to free-unloading-ramp deliveries, forwarder performed deliveries demand a customer provided forklift or elevating truck. Depending on your location, please add the days mentioned in the table to the delivery time mentioned on the product page in the Online Shop.