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FAQ
What permissions does the account administrator have?
Only two things differentiate the company's internal account administrator from the regular users of a corporate account at MISUMI:
- The administrator is responsible for approving new users who would like to be linked to the corporate account via online registration using the “User Management” console in the MyMISUMI customer portal. You can find an instruction About the how-to in our FAQ.
- The administrator can view the list of users linked to the corporate account and their authorisations for the MISUMI online shop via the “User Management” console in the MyMISUMI customer portal. The administrator cannot view the personal data of individual users. Please note that the administrator is not authorised to modify or delete the data of individual users. If you want to delete users from the list (e.g. because they have left the company, etc.), please send an email to account@misumi-europe.com and provide us a list with the names of the users to be deleted. We will take care of the modification for you.
I have a question about RAPiD Design
If you have any questions about our RAPiD Design add-on, please visit our RAPiD Design FAQ.
If your question is not answered there, please contact our technical support via the Help Center in your MyMISUMI profile.
Which payment methods does MISUMI offer?
MISUMI offers the payment methods invoice (30 days), advance payment via bank transfer, credit card (Visa & Mastercard) or PayPal. You can select the payment methods accordingly during the online order process. For orders sent to MISUMI in writing, the standard payment method is generally invoice (30 days). Educational institutions (schools, universities, etc.) as well as associations, are approved based on advance payment only and will receive a pro forma invoice for their orders. The order will only be processed once it has been settled and the payment has been posted. If you would like to receive a PDF invoice please see the picture on the right. No discounts on the invoice amount and associated reduction/extension of the payment term are offered as standard.
How do I get a copy of the invoice?
You can find a copy of the invoice in the MyMISUMI customer portal:
- Log in to MyMISUMI-profile
- Go to the orders overview
- Click on the relvant order
- In the menu you can now download copy of the invoice as PDF file.
Alternatively, you can also access and download it via the document portal in the menu bar on the left-hand side of the MyMISUMI customer portal.
Please be aware that invoices will be provided in the order overview at least one working day after the order is shipped.
What are the Bank details for MISUMI?
The bank details for MISUMI Europa GmbH are: MISUMI Europa GmbH Commerzbank AG Frankfurt IBAN: DE06 5004 0000 0382 2913 00 BIC: COBADEFFXXX. This information is also included in the footer of your MISUMI invoice or online in the supplier self-declaration.
Our customers in the United Kingdom should use the bank details below. Please note that these bank details are for UK customers only:
MISUMI Europa GmbH Commerzbank AG, IBAN: GB38 COBA 4062 0130 5675 10, BIC: COBAGB2X, currency: GBP
How can I get a statement of account/customer statement?
You can download the statement of account/customer statement directly from the MyMISUMI customer portal:
- Log in to MyMISUMI-profile
- In the menu on the left side you will find the category 'Document Hub'
- Click on 'Customer Statement Download' to download the document as PDF file.
Why do I receive a pro forma invoice?
There may be various reasons why you would receive a pro forma invoice: Some, but not all, potential reasons are listed below; If the credit limit is exceeded, advance payment (with pro forma invoice) must be made. Educational institutions (schools, universities, etc.) and associations always receive a pro forma invoice for their orders as standard. The order will only be processed once this pro forma invoice has been paid and the payment has been posted.
Is there a credit limit for new customers at MISUMI?
Following a credit check, the credit limit for new customers for purchase on credit is €1000 at MISUMI. If this amount is exceeded by one or more orders, orders will usually be blocked and must be paid in advance (via pro forma invoice). This will be agreed and communicated on an individual basis.
In case of a pro forma invoice, the order will only be processed and confirmed after payment has been received.
How can I send a remittance advice notification to MISUMI?
Send the remittance advice with your customer code and invoice number to: avise@misumi-europe.com .
Where can I download my delivery note?
You can find the delivery note for your delivery in your MyMISUMI profile:
- Log in your MyMISUMI profile
- Go to the order overview
- You can find your document here under Download
Alternatively, you can also access and download it via the document portal in the menu bar on the left-hand side of the MyMISUMI customer portal.