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FAQ
How can I convert my quotation into an order?
You can convert your quotation into an order online as follows:
- Log in to the MyMISUMI profile
- Go to your quotation overview
- Select the quotation you want to convert
- Click the Convert to Order button
Now you can finalize your order.
Are the prices shown as net or gross?
The prices in the MISUMI online shop are shown as net prices, excluding VAT. If 19% VAT is due on your order, this will be shown in the last step of the online order and on the order confirmation.
If you order from outside Germany, but within the EU and provide us with a valid VAT ID during registration or before ordering, the order will be free of tax. If the VAT ID is no longer valid when an order is placed, the invoice will be issued with 19% VAT applied. To avoid any problems, please notify us of any changes to the VAT ID on time via our Help Center
Who can register with MISUMI?
Any officially registered company, any trader, as well as educational institutions, can register as a Corporate User with MISUMI. This registration is a prerequisite for ordering from MISUMI or requesting quotations. Since MISUMI is purely a B2B company (Business to Business), it is not possible to register as a private customer.
When you register as a CAD user, you do not have to have a business. As a CAD user, you can view and download CAD files, but cannot order or request quotations.
Is there a minimum order quantity or minimum order value?
There is no minimum order quantity or minimum order value for MISUMI products. In rare cases, there may be items from suppliers sold by MISUMI that have a minimum order quantity.
Details for items sold with a minimum order quantity will be provided on the product page. If your order quantity is lower than the minimum order quantity, you will be notified during the order process.
How do I register with MISUMI?
Any officially registered company, business or educational institution can register with MISUMI as a Corporate User:
- Enter your email address and submit the form
- Confirm the activation link you will receive via email
- Enter your personal details and choose a login ID and password
- Choose whether you want to 1) create a new corporate account (if your company is not yet a MISUMI customer), or 2) add your user account to an existing corporate account (if your company is already a MIUSMI customer and you know the customer code).
- for 1.) Enter your company details, check them in the next step and submit the registration.
- for 2.) Enter the MISUMI customer number of your company, check your data in the next step and send the registration.
Your registration will be checked afterwards. You will be contacted if there are any further questions. Please be aware, when you chosse option 2.) your registration will not be approved by MISUMI, but by your company's internal administrator. Once your registration is complete, you will receive a confirmation e-mail. You can then log in to your account and fully use it.
You can also register as a CAD user without a business. Enter your personal details, choose a login ID and password and complete the registration process. You can now download CAD data. Ordering or requesting quotations is not possible as a CAD user.
How do I change my billing address or add a shipping address?
If you need an additional delivery address for your order, or if the billing address has changed, proceed as follows:
- Log in to the MyMISUMI customer portal.
- Click on Help Center and select the categories 'Account/user data' and 'Customer Data'.
- in the appearing drop-down menu, please select the needed modification
- Fill in the form and send it to us.
After checking the adresses will be added to your account or changed in your account. If you have registered an additional delivery address with us, you can select it online directly during the order process. Address changes must be requested before placing an order/submitting a quotation request. Only when you see and select the changes or the added delivery addresses during the order process online we can guarantee that this information will be correctly transferred to the order/enquiry.
The name of my company has changed, how can I change the master data?
If the name of your company has changed we need an official company announcement letter with all information regarding the renaming of the company:
- Log in to the MyMISUMI customer portal
- Click on Help Center and select the categories 'Account/user data' and 'Documents'.
- Fill out the form and send it to us with an attachment.
If the renaming entails a new VAT number, register a new corporate account.
My company has moved to a different address, how can I change the master data?
If your address has changed just do the following:
- Log in to the MyMISUMI customer portal.
- Click on Help Center and select the categories 'Account/user data' and 'Customer Data'.
- In the appearing drop-down menu, please select the needed modification
- Fill in the form and send it to us.
The address will then be manually checked and changed. You can find the new adress data in your account afterwards.
How can I upgrade my CAD user account to a corporate account?
To convert your CAD user account into a corporate account, please do the following:
- Log in to your account
- Click on your name in the top menu ribbon and on 'Upgrade account now' in the pop-up menu that appears
In the next step, please choose whether you want to 1) create a new corporate account (if your company is not yet a MISUMI customer), or 2) add your user account to an existing corporate account (if your company is already a MIUSMI customer and you know the customer code).
- for 1.) Enter your company details, check them in the next step and submit the registration.
- for 2.) Enter the MISUMI customer number of your company, check your data in the next step and send the registration.
Your registration will be checked afterwards. You will be contacted if there are any further questions. Please be aware, when you chosse option 2.) your registration will not be approved by MISUMI, but by your company's internal administrator. Once your registration is complete, you will receive a confirmation e-mail. You can then log in to your account and fully use it.
Can I enter an additional billing address with the same Customer Code in my account?
It is currently not possible to add several billing addresses under one existing customer code. If you want to register different billing addresses, a separate corporate account must be created for each address (with different MISUMI customer codes). If you have registered several corporate accounts, it is important to ensure that you place orders via the correct account. It is not possible to change the billing address after you have placed the order.