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FAQ
How do I change my billing address or add a shipping address?
If you need an additional delivery address for your order, or if the billing address has changed, proceed as follows:
- Log in to the MyMISUMI customer portal.
- Click on Help Center and select the categories 'Account/user data' and 'Customer Data'.
- in the appearing drop-down menu, please select the needed modification
- Fill in the form and send it to us.
After checking the adresses will be added to your account or changed in your account. If you have registered an additional delivery address with us, you can select it online directly during the order process. Address changes must be requested before placing an order/submitting a quotation request. Only when you see and select the changes or the added delivery addresses during the order process online we can guarantee that this information will be correctly transferred to the order/enquiry.
The name of my company has changed, how can I change the master data?
If the name of your company has changed we need an official company announcement letter with all information regarding the renaming of the company:
- Log in to the MyMISUMI customer portal
- Click on Help Center and select the categories 'Account/user data' and 'Documents'.
- Fill out the form and send it to us with an attachment.
If the renaming entails a new VAT number, register a new corporate account.
My company has moved to a different address, how can I change the master data?
If your address has changed just do the following:
- Log in to the MyMISUMI customer portal.
- Click on Help Center and select the categories 'Account/user data' and 'Customer Data'.
- In the appearing drop-down menu, please select the needed modification
- Fill in the form and send it to us.
The address will then be manually checked and changed. You can find the new adress data in your account afterwards.
How can I upgrade my CAD user account to a corporate account?
To convert your CAD user account into a corporate account, please do the following:
- Log in to your account
- Click on your name in the top menu ribbon and on 'Upgrade account now' in the pop-up menu that appears
In the next step, please choose whether you want to 1) create a new corporate account (if your company is not yet a MISUMI customer), or 2) add your user account to an existing corporate account (if your company is already a MIUSMI customer and you know the customer code).
- for 1.) Enter your company details, check them in the next step and submit the registration.
- for 2.) Enter the MISUMI customer number of your company, check your data in the next step and send the registration.
Your registration will be checked afterwards. You will be contacted if there are any further questions. Please be aware, when you chosse option 2.) your registration will not be approved by MISUMI, but by your company's internal administrator. Once your registration is complete, you will receive a confirmation e-mail. You can then log in to your account and fully use it.
Can I enter an additional billing address with the same Customer Code in my account?
It is currently not possible to add several billing addresses under one existing customer code. If you want to register different billing addresses, a separate corporate account must be created for each address (with different MISUMI customer codes). If you have registered several corporate accounts, it is important to ensure that you place orders via the correct account. It is not possible to change the billing address after you have placed the order.
An error message appears during registration, what can I do?
In this case, please write to account@misumi-europe.com, outlining the issue you have encountered. A MISUMI member will then get in touch with you to resolve the issue.
I have just registered a corporate account, why can't I order anything?
After completing your online registration, you can already log in to the MISUMI website, even if your registration as a corporate user has not been finally approved by MISUMI or your company's internal administrator yet. Until final approval, you are considered a CAD user for the system and cannot yet request quotations or place orders. In the meantime, we ask for your patience.
I tried to log in, but a message appears stating that the user ID or password is incorrect. What should I do?
You chose your personal Login-ID in the registration process. For older user accounts, the e-mail address you entered during online registration (not your MISUMI Customer Code) will be the login-ID. Check that the e-mail address you want to log in with is still up to date. You can use the 'Forgotten your password?' function to receive a new password. If you continue to encounter problems, please contact us at account@misumi-europe.com.
How can I change my login ID?
Due to system restrictions, it is not possible to change the login ID. If you would like to use a new login ID, please register a new corporate user account on the MISUMI website.
Where can I find my MISUMI customer code?
The customer number at MISUMI is called the Customer Code, consists of 6 characters and, in most cases, numbers and letters. After logging in, you will find your MISUMI Customer Code online in your MyMISUMI profile under 'Personal data', or if you navigate with the mouse over the blue button with your name. You will also find the Customer Code on every quotation, order confirmation, invoice or delivery note.
