Vi håller på att översätta vår butik till svenska!
Men eftersom vi har många produkter och sidor tar det tid. Under tiden finns vår produktkatalog på engelska. Tack för ditt tålamod!
FAQ
Where do I submit a claim?
Send us your claim via the MyMISUMI customer Portal:
- Log in to your MyMISUMI-profile
- Go to "Claims and Returns" in the menu bar on the left side under category "Services"
- Select the category 'Claims'
- In the drop down menu, please select the relevant order
- Fill in the form.
You will find different categories (incorrect goods, incorrect quantity, missing goods, shipment not received, invoice-related, quality-related). Mark the faulty item and send us a detailed description of the fault. For quality related claims, please also include a photo and detailled issue description.