FAQ

Any officially registered company, any trader, as well as educational institutions, can register as a Corporate User. This registration is a prerequisite for ordering or requesting quotations from MISUMI. Details on how to register can be found in the FAQ. Once you have completed your registration, it will be checked manually. This usually takes half a working day. You will receive a message from us as soon as your registration has been successfully approved. Your registration is now complete and you can log in to the MISUMI website and make full use of your account. You can place orders, request quotations and use all other functions of the MyMISUMI customer portal. When registering as a CAD user, you enter your personal data and company name, accept the GTCs and submit the registration. CAD user registrations will not be checked manually and you can use your account as soon as the registration is completed. You can now download CAD data in the MISUMI website. Please be aware that as a CAD user you cannot create orders or request quotations.

To place an order with MISUMI, you have to be registered as a Corporate User. If you are a registered customer, please log in to your account and place your order online. Immediately after placing the order you can download your order confirmation which also shows the shipping date. Information on the tracking number will be provided on the day of shipment. In case we need additional information we will contact you as soon as possible. More detailed information on the ordering process can be found in the FAQ. If you have any questions about your order, please contact us via the Help Center in your MyMISUMI-profile.

Several payment options are available when you are ordering with MISUMI: Invoice (by bank transfer) and prepayment (by bank transfer, credit card (Visa & Mastercard) or PayPal).

Once the order has been shipped from our warehouse in Germany, the invoice will be generated. Since 2024 MISUMI only sends out electronic invoices via email. You can also download a copy of the invoice as PDF file in your MyMISUMI profile. You can enter your email address for electronic invoicing in your MyMISUMI-profile. In exceptional cases, MISUMI will send a pro forma invoice. If you have received a pro forma invoice, it must be paid before the order is processed. We will always inform you of any necessary advance payment as soon as possible after the order is placed.

With the Customer Part No. function, registered users can register individual product names/part numbers and share them within their company's corporate Account.

Please proceed as follows:

• Log in to your MyMISUMI customer profile
• In the menu on the left-hand side, go to “Customer Part No.”
• Select the option “Register Customer Part No.”
• Add names manually, via Excel, or by data upload
  • Column 1: Custom product name
  • Column 2: MISUMI part number
• Click “Confirm” and then “Save”

All saved product names/part numbers  are automatically available to all users within the same MISUMI corporate account. In addition, the data can be managed at any time, downloaded as a CSV file, and used directly in the online ordering or quotation process.