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FAQ
How can I request a quotation?
As a registered MISUMI customer, you can obtain your quotation requests via the online shop:
- Log in to your MISUMI account
- Then go to the MISUMI main page and click on the yellow Quote/Order button
- Enter the necessary data: Part numbers, quantity, etc. and add the items to the shopping cart
- Select the ‘Go to quotation’ option in the shopping basket
- In the next step, check the address data for the billing & delivery address
- Confirm your quotation request in the next step.
You will then receive your quote as a PDF by email and can also view it in your quotation overview the MyMISUMI customer portal after a short transmission time.
How long are MISUMI quotations valid?
The quotations are valid for 4 weeks from the date of issue. The validity may be shortened if the quotation contains items that must be requested separately from our suppliers, due to large quantities or special conditions from the supplier. You will be informed of this on the quotation or the order confirmation. The date of validity for each item is therefore shown next to the part number on the right.
Where can I find my quotation history?
You can find your quotation and order histories in the MyMISUMI customer portal. Here you can find and download past and pending quotations and orders:
- Log in to your MyMISUMI profile
- In the dashboard you will already find an overview of the most recent orders and quotations
- click on To Quotes overview
Here you can find and download past and open quotations as PDF file.
Why cannot I create my quotation directly?
If you request items in the MISUMI online shop which are currently not in stock, your quotation request will be set 'on hold' by the system, until the supplier has confirmed the requested quantity and delivery date.
In cases like this, an error message highlighted in red appears in the quotation process. Please proceed as follows:
- Use the displayed option Request for MISUMI
- Enter the required quantity and the preferred delivery date and send the request. A reception number for your inquiry will be displayed.
It usually takes one working day to process the inquiry. As soon as you have received a response to your inquiry by email, you need to confirm it in the MyMISUMI customer portal:
- Log in to your MyMISUMI profile
- Go to ‘Inquiry List’ in the menu on the left-hand side
- You will see an overview of the inquiries and can confirm the relevant ones.
- Finalise your quotation request.
Afterwards, you will receive your quotation as a PDF via email and can also review it in your quotation history in the MyMISUMI customer portal after a short transmission time.
Can I order from MISUMI or request quotations without registration or as a private customer?
No, registration as a Corporate User is mandatory for ordering or requesting quotations from MISUMI. MISUMI is a purely B2B company (Business to Business), so it is not possible to register as a private individual. If you are registered as a CAD user, you can upgrade to a corporate account.
How will the MISUMI WEBINDEX help me with my product search?
MISUMI no longer offers a catalogue in hard copy.
You can find all products from our portfolio and configure the desired parts in the online shop on our website. Special product catalogues and our MISUMI WEBINDEX can be found on the web page. If you have any questions about specific specifications or custom-made products, please contact our via the Help Center in your MyMISUMI-profile. The MISUMI WEBINDEX offers you all our product lines at a glance and navigates you to your desired products in 2 steps. Alternatively you can find your product by using the shape search. It is your online guide which includes: General engineering information (such as tolerances etc.) Material information Product technical information (e.g. load calculation on linear guides).
Where can I find the CAD download history?
You can find your CAD download history in our MyMISUMI-profile under Tools in the menu on the left side. Here, you can see CAD data that has already been downloaded and download it again if necessary.
Which CAD file formats are available?
Below you will find a list of all CAD file formats available at MISUMI.
| CAD-Type | Corresponding CAD software name or file format name | File extension | Position of the pop-up menu |
|---|---|---|---|
| System-specific 3D files | Autodesk Inventor (2024, 2023, 2022, 2021) | .ipt | 3D |
| CATIA (>= V5) | .catpart | 3D | |
| CATIA Macro >= V5 | .catscript | 3D | |
| Creo Elements/Direct Modeling (>=17.0) | .lsp | 3D | |
| Creo Parametric (11, 10, 9, 8, 7, 6, 5) | .prt.1 | 3D | |
| NX (2406, 2312, 2306, 2212, 2206, 2007) | .prt | 3D | |
| Solid Edge (2024, 2023, 2022, 2021) | .par | 3D | |
| Solid Works Macro (>= 2001+) | .swb | 3D | |
| Solid Works (>= 2015) | .sldprt | 3D | |
| AutoCAD (>=V14) | .dwg | Other -> 3D | |
| Autodesk Revit (2025, 2024, 2023, 2022, 2021) | .rfa | Other -> 3D | |
| BeckerCAD | .sat | Other -> 3D | |
| Caddy++ | .sat | Other -> 3D | |
| CoCreate Modeling | .lsp | Other -> 3D | |
| IFC(2x3) | .ifc | Other -> 3D | |
| Microstation (3D) | .dgn | Other -> 3D | |
| OBJ (WaveFront) | .obj | Other -> 3D | |
| One Space Modeling (>=2007) | .lsp | Other -> 3D | |
| PARTjava | .zjv | Other -> 3D | |
| 3D intermediate files | IGES | .igs | 3D |
| Parasolid Binary (V15) | .x_b | 3D | |
| Parasolid Text (V15) | .x_t | 3D | |
| SAT (7) | .sat | 3D | |
| STEP (AP203, AP214) | .stp | 3D | |
| AutomationML | .aml | Other -> 3D | |
| AVEVA E3D | .mac | Other -> 3D | |
| Bricscad (via DWG) | .dwg | Other -> 3D | |
| COLLADA | .dae | Other -> 3D | |
| DWG >= 2013, 2010-2012, 2007-2009, 2004-2006 | .dwg | Other -> 3D | |
| DXF >= 2013, 2010-2012, 2007-2009, 2004-2006 | .dxf | Other -> 3D | |
| FBX (Filmbox) | .fbx | Other -> 3D | |
| FBX with additional data | .fbx; .json | Other -> 3D | |
| IFC4 | .ifc | Other -> 3D | |
| JT | .jt | Other -> 3D | |
| MAX 3D Studio | .3ds | Other -> 3D | |
| Mechanical Desktop | .sat | Other -> 3D | |
| MegaCAD | .sat | Other -> 3D | |
| Metafile 3D(PS3) | .ps3 | Other -> 3D | |
| PDF 3D | Other -> 3D | ||
| PRO-Desktop | .stp | Other -> 3D | |
| STL | .stl | Other -> 3D | |
| Trimble Sketchup 2017 | .skp | Other -> 3D | |
| VRML | .wrl | Other -> 3D |
| CAD-Type | Corresponding CAD software name or file format name | File extension | Position of the pop-up menu |
|---|---|---|---|
| System-specific 2D files | Auto CAD Electrical | .mdb | Other -> 2D |
| HP ME 10 | .mi | Other -> 2D | |
| 2D intermediate files | Bill of material | .xml | Other -> 2D |
| Bill of material | .json | Other -> 2D | |
| Capital | .xml | Other -> 2D | |
| DWF (A5.5, B5.5, C5.5, A6.0, UB6.0) | .dwf | 2D | |
| DWG (>= 2013, 2010-2012, 2007-2009, 2004-2006) | .dwg | 2D | |
| DXF (>= 2013, 2010-2012, 2007-2009, 2004-2006) | .dxf | 2D | |
| HPGL | .hgl | Other -> 2D | |
| Metafile 2D V1,2D(PS2) | .ps2 | Other -> 2D | |
| MI | .mi | Other -> 2D | |
| MicroStation DGN (>=V8) | .dgn | Other -> 2D | |
| 2D image/vector files, etc. | Animated GIF (ANIMGIFFILE-640x480, 640x480) | .gif | Other -> 2D |
| BMP 2D View, 3D View | .bmp | Other -> 2D | |
| JPEG 2D View, 3D View | .jpg | Other -> 2D | |
| SVG | .svg | Other -> 2D | |
| TIFF 2D View | .tif | Other -> 2D |
Can I request custom-made products?
Yes, you can request custom-made products from us.
To do so, please contact us through the MyMISUMI customer portal:
- Log in to MyMISUMI
- Go to Help Center
- Select the categories 'Technical/product information' and 'Product Enquiry'
- Fill in the form and send it
We will check with our manufacturers first of all to determine whether the requested custom-made products are possible and then inform you accordingly.
Where can I find technical product information?
Information on our products is available directly on our product pages. You can find out how to access the product pages in the FAQ. If you require additional technical data on a specific product, please contact our technical support team via the Help Center in your MyMISUMI profile